FAQs

A1. No. Credit card is a financial tool available to almost everyone. The issuers of credit cards (mostly banks) decide if one is capable of possessing a credit card, therefore their ability to repay the credit card debt. We use our credit cards every day to pay for utilities, food, travel, entertainment and other living expenses. Basic living expenses should be on the top of people’s payment priorities amongst other things. And rent is one of them.

A2. Any recurring rent payments are charged at 2.95% of the total rental amount as well as for any one-off payments. The charges are paid by tenants by default.

A3. Most credit cards nowadays carry a 55 days interest free period, which means as long as the credit is paid back within 55 days there is no interest payable. In addition, Rent-on-time is a unlike cash advancement from your credit card, with which you will incur a cash advance fee. There is no cash advance fee when using Rent-on-time.

A4. We are 100% compliant with the Residential Tenancy Act. Tenants are not “forced” to pay via Rent-On-Time. Like many other service providers, the Rent-on-time service fee is merely a convenience fee for credit card purchases. Tenants have the choice of using Rent-on-time as their choice of payment for their convenience.

Other examples of convenience fees are commonly seen in online ticketing services (in the disguise of booking fees) and airline booking fees.

A5. Rent-on-time™ is fully owned and powered by Flo2Cash Limited. Flo2Cash is a leading provider in payment solutions technologies based in New Zealand. We employ the best of breed technologies to ensure that your vital credit card information is never compromised and handled with the most stringent of security standards giving you absolute comfort and total peace of mind. Once the Tenant or Landlord is registered with Rent-on-time™ the bank account and credit Card details are stored in a failsafe PCI DSS (Visa and MasterCard) compliant security system. Credit card and bank account information is never electronically transmitted to prevent any form of risk and fraud. Your unique password is sufficient identification and verification.

A6. No. There are no contracts. You may use the Rent-on-time system whenever is convenient to you.

A7. Although you can access the system 24 hours x 7 days a week and see the payment request, it generally takes 48 hours to be processed, approved and transferred. This minimises dishonoured payments reaching the Landlord / Property Manager's bank account and incurring additional fees. Please note if you transact on a Fri, Sat or Sun the request will not be processed until the next business day.

A8. Yes! You can call us on 0800 356 222 Mon-Fri 8.30 a.m. - 5.30 p.m. or email us at info@rentontime.co.nz